The COVID-19 is not over yet. Far East Horizon is moving together with customers. The FEH people on the front line of business bring sincere greetings and warmth for customers and partners with their own actions. We quarantine the virus, but not the care. The virus was rampant for the moment, while the true partnership will be existing permanently.

Lose no time to send " Calming pill " to the customers

"I am particularly worried that the support of financial institutions will be shaken. Far East Horizon give enterprises the greatest and timely encouragement." A real enterprise customer speaks out.

The impact of the epidemic on the market is obvious. For FEH people, if they choose to share weal and woe with the market, they must go ahead.

Firstly, it is to respond to the customer and charge ahead. On February 10th, most of the enterprises in China had not yet return to normal work. A hospital in Sichuan is in urgent need of 30,000 sets of medical purifier equipment. After receiving the production task, a local enterprise needs a large amount of funds to purchase raw materials, as a long-term cooperation partner, Far East Horizon was immediately thought about. Epidemic situation is an order, and production is quite urgent. Wang Min, the account manager of the machinery manufacturing business department, drove nearly 100 kilometers to the customer's site, checked the leasing items efficiently, and quickly got a "front line life-saving money" for the customer. As the customer said, the arrival of Far East Horizon seems to give themselves a " Calming pill ".

Second, it is to think more about customers. In Qingdao, the project signed by our account manager Meng Wei, involves 7 natural persons and 3 companies, and the operation is relatively complicated. Considering that the customer experience would be greatly reduced if taking online contract signing, he decided to sign the contract in person on the day when the enterprise started to work, to promote the progress of the project in the fastest and most reliable way. Four of the natural persons were unable to go to the enterprise due to the quarantine, so he rushed to the four places and finally completed all the contracts at 8:00 p.m. His "retrograde" running and intimate service get the absolute trust and support of customer in return.

Resumption of work and production is a key battle in the war of epidemic prevention, and it is also the key task of major regions. In order to meet the operational needs of real enterprises and promote the orderly resumption of work, many account managers in Far East Horizon rush to the front line to escort customers.

A proposal to initiate responsibility and undertaking

"National medical resources rush to aid Hubei, and front-line medical personnel fight day and night… The COVID-19 prevention and control campaign in Hubei was launched to raise funds and offer help to fight the epidemic.

On February 11th, the proposal on donating medical materials to support the frontline of Hubei Province was screened in the WeChat moments of FEH people. As the business section most closely related to the front line of fighting COVID-19, the medical and health business department announced its determination to "contribute both manpower as well as efforts" with a letter of proposal.

On the basis of consulting the specific needs of hospitals in Hubei, FEH medical personnel fully mobilized the resources of the industry to ensure that the material sources were regular and the operation process was transparent, and quickly sent the urgent disinfectant to a dozen key hospitals in Hubei and other places. At present, the first batch of 200,000 RMB donated materials have been delivered.

In addition, the staff of each business department also took out the N95 masks issued by the company and sent them to the hospital customers in the key epidemic areas at the same time, in order to contribute to the epidemic prevention as much as possible.

These spontaneous love and support make people deeply realize that, the epidemic situation is merciless and Far East Horizon is affectionate; wherever the customer locates, Far East Horizon will always be the strong back-up support.

Trustworthy and admirable partner

"I didn't expect you to come. It's so hard for you to be here." Since February 10th, Far East Horizon’s account managers who have set foot on the journey one after another have gained deep gratitude and trust from customers.

In Tangshan, Hebei Province, each household's purchase of goods is under control. In combination with the characteristics of regional customers, fan Zhibing, regional director of cultural tourism business department, and his team purchased rice, flour, oil, milk, mask, 84 disinfectant and other necessities and other important anti epidemic materials, and delivered them to the customer's unit or community in person, " Travel a thousand miles to bestow a goose feather may be a token a profound friendship ".

In Henan, regional director Liu Jie and account manager Li Shulei sent masks and care to customers by themselves. One of the ID cards was located in Xinyang City, where the epidemic situation was relatively serious. During his journey, he was subjected to extremely strict epidemic prevention inspection and cross examination. Both of them who are dedicated to send warmth contacted the customer and FEH headquarter in the high-speed service area, and issue the letter of authorization on site. First to Xinzheng, and then to Xinxiang, after the visit is already late at night, after sending the condolence, both of them drove more than 90 kilometers back all night.

FEH people care about customers all over the country. Some customers sent a "thanks letter" for our company's material support in this special period, some customers were deeply moved by the spirit of the front-line personnel who dare to work hard and customer-centric; some customers gave a thumbs up to the professional ability of the business manager, saying that far East Horizon has a very high credit efficiency under the special environment, and praised the Far East Horizon as a trustworthy and admirable partner.

Keep high efficiency, care for details, this is the attitude and determination of Far East Horizon people towards customers, keep in touch with customers in the special period, keep closely with business, and pursue unremitting value!

As Kong Fanxing, the chief executive of Far East Horizon, said in his new year's greeting, the success of any business depends not only on time, but more on people. Now that we have chosen a distant place, we have to stick to it regardless difficulties and obstacles!

As the epidemic continues, our original intention of taking root in industry and service industry remains unchanged. In the future, Far East Horizon will continue to work hand in hand with customers to create the future, fight to win the battle of epidemic prevention and control, and strive for the future of vigorous development of the industry!